Terms and conditions
ORDER
When you have found the items you want to buy, put them in the shopping cart, fill in your personal and credit card information. Remember to accept the terms and conditions. When you have completed the payment, you will automatically receive an order confirmation by email.
PRICES
All prices are incl. 25% VAT and in EURO. You can switch currency in the right corner of your screen.
All prices are current prices and are updated regularly.
We can annulate your order if we find mistakes or items you ordered are sold out.
PAYMENT
We accept all credit cards and Paypal. There is no charge for payment by debit card. We cooperate with Stripe’s software and APIs to accept payments. Google, Amazon, Booking.com use the same secure payment.
DELIVERY
Free worldwide shipping on orders over 200 euro.
We send orders on the next working day.
Longer expedition and delivery times can be expected on sales and holiday periods.
We send with Postnord (Danish post) and DAO. We are not responsible for the delays at Postnord and DAO.
RETURNS
We offer a 14-day return policy valid from the day you receive the item. The item you send return should be unused and in the same condition as upon receipt.
All Christmas gifts can be exchanged 14 days after Christmas.
The item is only exchanged if the item is unused. This ensures you as a customer that you always receive an item that is unused.
Please enclose the order confirmation that you have received by email or a note with the order number.
It is the buyer's responsibility to pay for the return of an item. All products returned to us must be securely packed.
You must return the item using a track and trace number from an available post service in your country.
NOTE: All returned goods must be sent directly to our address. Please contact us by email for the post address.
We do not accept parcels sent to post boxes or pick-up points.
If you refuse to receive your package or not picking it up, an additional shipping cost will be charged. This shipping cost will be deducted from the price of the returned goods.
If you want to exchange an item for another, you must return the item and make a new order via the webshop. When we receive the returned item, will refund the item cost.
Important: Remember to enclose the original receipt or an order number.
RIGHT OF COMPLAINT
There is a 2-year guaranty on products purchased from Elizaveta.shop.
If the item breaks against expectations, just send it to us and it will be repaired free of charge. You can only complain if you have the receipt.
The right of complaint does not cover incorrect handling or gross abuse.
PERSONAL DATA AND SECURITY
To shop via our webshop you must register with the following information: Name, Address, Telephone number and e-mail address. We use your personal information only in connection with your order. Elizaveta.shop treats all personal information 100% confidentially and in accordance with the Personal Data Act. Your information will not be passed on to third parties.
To shop via our webshop you must register with the following information: Name, Address, Telephone number and e-mail address. We use your personal information only in connection with your order. Elizaveta.shop treats all personal information 100% confidentially and in accordance with the Personal Data Act. Your information will not be passed on to any third parties, not mentioned here.
At Elizaveta.shop (after "we" or "us"), your personal information is important and we treat it with respect at all times and protect it in accordance with applicable law.
OUR PRIVACY POLICY
The legal entity responsible for the processing of your data is:
Elizaveta.shop
CVR: 41869534
When you visit Elizaveta.shop, we collect information about your IP address, browser type, operating system, and information about which devices you use.
This is to optimize the design and experience when you visit www.elizaveta.shop. We also use this information to target relevant marketing to you on Google, Facebook, and Instagram.
When you order goods from us, we collect the following information about you: name, address (billing and payment address, if this is not the same), e-mail address, telephone number, payment method, purchase overview, and delivery information.
We collect this personal information for the purpose of order processing and delivering the goods to you. Personal information is treated confidentially in accordance with the personal data legislation.
If you sign up for our news e-mail or birthday club, we will collect your e-mail address so we can send you news and offers. You can unsubscribe from the newsletter at any time, in the link at the bottom of the email. You can expect to receive our newsletter twice a month. During periods of offers, sales, etc. more than 2 emails can be sent out. We strive to limit our e-mails so that you will not receive too many.
RETENTION OF YOUR PERSONAL INFORMATION
Information about you as a customer is generally stored for as long as you are a customer with us and for a maximum of five years after the customer relationship has ended.
Information about your payment transactions with us is stored for five years plus the current year in accordance with the requirements of the Accounting Act.
Information about you as the recipient of our newsletter is stored for as long as you wish to receive material from us and up to six months after we have noticed us about unsubscribing.
DISCLOSURE OF YOUR PERSONAL INFORMATION
As a rule, we do not pass on your personal information unless we are required to do it as a result of applicable, mandatory legal rules. However, the payment information that you provide in order to pay for your order is also available to Stripe. This is necessary for your payment to be completed. Your payment information will at all times be handled securely and confidentially via Stipe technology. We do not sell personal data to third parties not mentioned here.
When you enter into an agreement with us on the purchase of goods and therefore provide your payment information, you also accept that your payment information is passed on to Stripe or Paypal in order for your payment to be completed. If you have ordered delivery, the information about your name, address, telephone number, and e-mail address will be handed over to our shipping company, Postnord, DAO, etc., for the purpose of delivering your order.
DATA PROCESSORS
In order to provide our services to you in the best possible way, we use external suppliers who are data processors and all GDPR compliant. These external suppliers process personal data in certain cases and in accordance with our instructions, in accordance with the legal requirements for data processors. We only pass on information for the purpose of optimizing and targeting the user experience.
We pass on and leave your personal information to the following data processors within the EU: Postnord, DAO, Stripe, Paypal, and WIX.
We pass on and leave your personal information to the following data processors outside the EU. These are Shopify, Google, Facebook, Instagram which are located in the USA and Canada. Transfer of information between these countries is ensured, through necessary data processor certifications under the EU-U.S.
DESCRIPTION OF THE ROLE OF DATA PROCESSORS
When you place an order on www.elizaveta.shop, we pass on your information to Postnord, DAO in order to deliver the order to you.
We cooperate with Stripe and Paypal which are our payment providers and therefore pass on your information to them. We pass on information such as order number, name, address, and payment information.
We use WIX to manage and send newsletters to you. This service can be unsubscribed at any time.
COOKIES
By using www.elizaveta.shop you accept that we use cookies. A cookie is a small text file, which helps to ensure that the website's functions work, and helps to optimize the design and quality of the website. A cookie is not a program and does not contain viruses. You can manage your cookie settings in your internet browser.
www.elizaveta.shop contains cookies from individual third parties, as follows:
Facebook Pixel and Analytics
Google Analytics
Google Tag Manager
Google Ads
Cookie information
HelloRetail
WIX
DISPUTE AND COMPLAINT
Purchases of goods on www.elizaveta.shop are subject to Danish law. Any dispute is decided by the ordinary Danish courts. If you have a complaint about an item, it can be submitted to the Center for Complaint Resolution, Naevnenes Hus, Toldboden 2, 8800 Viborg. In the case of disputes between Elizaveta.shop and you as a customer, you can use the online complaints portal. You can find the portal by clicking here. When filing a complaint, it is important that you provide our email address.
